Privacy statement

Who are we?

Queens Park Veterinary Surgery
74-76 Chorley New Road
Bolton
BL1 4BY

Our Data Protection Offer (DPO) is Nikki Knapp (nikki@qpvs.co.uk, 01204 525066).

What personal data do we collect?

We collect personal data when you register with us, make an enquiry or use our website.

When you register with us, we collect information such as your title, full name, postal address, email address and telephone number. We may ask for other contact information, and we will record any other information you provide us with.

Marketing preferences, such as whether you opt in or opt out or receiving communication from us.

Information about your use of our website, such as how you came to our website, which pages you visit and how long you remain on each page. To collect this data, we use cookies.

How do we use and share personal data?

We use personal data to provide the service you request, namely healthcare to your pet(s). This allows us to perform our contract with yourself, which is to provide health care to your pet(s).

We use personal data to contact you about your pet’s health, such as vaccination reminders and appointment confirmation.

Information which we share with other companies can be seen below:

Referral practices

When we refer an animal to a specialist or a hospital we need to share relevant data to arrange appointments, treatments and services. The information which we share can be seen below:

  • Name
  • Address
  • Telephone number (home and/or mobile)
  • Email address

 Laboratories and crematorium

When we send and receive results for tests, or send your pet to the crematorium we share relevant data. The information which we share can be seen below:

  • Name
  • Address

Insurance companies

When we submit insurance claims or pre-authorisations on your behalf we share your personal data with the relevant insurance company. The information which we share can be seen below:

  • Name
  • Address
  • Telephone number (home and/or mobile)
  • Email address

Microchip companies

When we register a microchip which we have implanted into your pet, we will share your personal data with the microchip company. The information which we share can be seen below:

  • Name
  • Address
  • Telephone number (home and/or mobile)
  • Email address

 Debt collection agencies

Where necessary, we might need to share personal data with debt collection agencies, if you fall behind with payments. The information which we share can be seen below:

  • Name
  • Address
  • Telephone number (home and/or mobile)
  • Email address

How do we protect your data?

We endeavour to protect your information by keeping your information up-to-date and accurate. Please note that, to do this, we require you to tell us if any of your details such as your name or address change.

We also have in place strict security procedures for the storage and disclosure of your information to prevent unauthorised access.

What do we NOT do with your data?

We do not sell your personal data, we do not rent your personal data.

We do not make automated decisions based on your data.

 How long do we keep personal data?

We will keep personal data for as long as is necessary to provide our service to you, and provide healthcare and treatment to your pet(s). We also keep personal data for other legitimate business purposes, such as complying with our legal obligations and resolving disputes. Retention times will vary based on this.

Your rights

You have a right to request to view the personal data held by us at any time. We ask that you request this in writing either by email to info@qpvs.co.uk or by post to Queens Park Veterinary Surgery, 74-76 Chorley New Road, Bolton, BL1 4BY. For more information on this you may contact our DPO Nikki Knapp on 01204 525066.

You have a right to retract your consent for us to contact you at any time, however this may mean we are unable to remind your of your pet’s vaccination status or appointments. If you wish to retract your consent for us to contact you, please write to us by email to info@qpvs.co.uk or by post to Queens Park Veterinary Surgery, 74-76 Chorley New Road, Bolton, BL1 4BY.

From time to time we may ask you to update your information to ensure that we are only holding correct and current personal data. You will be asked to refresh your consent for us to store and use this data.